If, however, the Discounts value is unusually high, it can raise suspicion that discounts are being applied too frequently or misused by your employees.Īs a manager, you can monitor this KPI to make sure that the revenue your associates generate isn't predominantly driven by offering discounts to customers. For example, if your shop is trying to turn over some of its dusty inventory and is having a sale for these older items, then having a high Discounts value is expected. The amount of money the employees at your shop subtracted from the price of items and services to generate its revenue.Īs an owner, this KPI is used to make sure that discounts are applied to certain sales intentionally and sparingly. If you do make one of these adjustments, however, make sure that the resulting prices of your items and services don't exceed what your customers are expecting to pay. For example, a high sales volume and low revenue can indicate an opportunity to increase the prices of your items and services or reduce the amount of discounts your shop is giving to its customers. NOTE: Your shop's profit doesn't take into account operational costs.Īs an owner, you can gain insights from comparing your shop's Sales KPI to its Revenue KPI. By doing so, you'll steadily increase your profits over time and have money to invest as you see fit in the future. The amount of profit your shop retained from its revenue after subtracting its expenses (cost and refunds).Īs an owner, you can use this KPI to determine if you're meeting your daily profit targets. Define what you consider to be a profitable margin and keep aiming for it every day. Margin expectations are highly dependent on your shop's industry, the items you sell and the services you provide. For example, if your shop is located in Canada and has a 35% margin, then your shop retained 35 cents for every dollar of revenue it generated.Īs an owner, you can use this KPI to evaluate if your shop's margin is within expectation. The percentage profit your shop retained from its revenue after subtracting its cost of goods sold (COGS). yesterday).Īs a manager, you can use this KPI to encourage your employees to increase their team's sales commission as a whole. As you'll see in the Sales Chart section, its also helpful to compare the day's revenue to other relevant time periods (e.g. For example, if your revenue is within expectations but your shop's profit and margin are not, you could consider raising the prices of your items and services or negotiating the cost of your items with your vendors. The Revenue KPI doesn't include taxes.Īs an owner, you can think of your revenue as a yardstick you can compare your other KPIs with, namely Profit and Margin. By doing so, you'll paint a more accurate picture of your shop's success. The amount of money your shop generated from selling its items and services. The main purpose of displaying these KPIs, however, is to engender questions about your shop's performance and spark further exploration into how you and your employees can improve it. To help you get a general understanding of each KPI, we've defined them, included examples for context and suggested possible actions to take depending on their values. The Quick Stats display six key performance indicators (KPIs): The Quick Stats help you and your employees evaluate the performance of your shop during the course of a business day. If you have multiple shops, the Shop Selector determines which shop's data is reflected on Home. It does so by giving you a high-level view of your shop's data with the use of its two features: The purpose of the Header section is to help you find your bearings on what Home is currently displaying. To see profits and margins in Home (or in Reports), the user will also need the Inventory - Product Cost permission. As with the Reports section of Retail, this will grant them access to Home, but will not allow them to see any reference to profits or margins. NOTE: To access Home, a user needs to have the Reports employee permission enabled on their employee role.
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